Towing Service
Battery Jump Start
Tire Change Service
Emergency Fuel Delivery
Car Lockout Service
Off-Road Recovery Service
Water/Coolant Delivery
Crane Service
Car Carrier Service
Ladder Truck Service
Instant response, coordinating all resources
Standardized Rescue Workflow
Fully digital service flow, ensuring efficiency and transparency at every step
Emergency Intake
400 hotline / one-tap call, dedicated agent responds to your rescue needs instantly.
Precise Location
Get exact coordinates via WeChat or SMS link — no need to describe your location verbally.
Smart Dispatch
System dynamically matches the nearest, best-equipped professional rescue vehicle.
On-Site Service
Certified technician arrives within 30 minutes on average, following standardized procedures.
Delivery & Checkout
Pay after service confirmation. Platform generates electronic service voucher and official invoice.
Pricing & Service Guarantee
Fully transparent billing — zero hidden charges
Base Price Structure
Base Price Calculation
All listed prices represent standard daytime rates for regular roads, excluding possible material costs, highway tolls, and bridge fees.
Special Hours & Conditions Surcharge
Night service (22:00-06:00) and severe weather (snow/typhoon) may incur surcharges based on local capacity. Details confirmed before dispatch.
Extra Mileage Charges
For towing or dispatch beyond base rescue mileage, a flat rate of ¥10-15/km applies.
After-Sales & Dispute Resolution
All orders include electronic contracts and invoices. Disputes can be resolved via our 400 hotline for fast arbitration and refunds.
Quantified Service Metrics
Full Service Details
Towing Service
Definition & Scope
Professional towing service for vehicles that cannot be driven on highways, expressways, or ordinary roads. Equipped with flatbed tow trucks and other professional equipment to safely and quickly transport your broken-down vehicle.
Standard Scenarios
- Engine failure, unable to start
- Breakdown on the highway
- Vehicle undriveable due to traffic accident
- Vehicle stuck in mud or ditch
- Flat tire without a spare
- Transmission failure, unable to shift gears
- Brake system failure
- Vehicle electrical failure
- Fuel system failure
- Free breakdown rescue consultation
- Non-accident roadside assistance
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: 10km towing in the city: Base starting price 200 CNY + (0km extra mileage) = 200 CNYVehicle Requirements: Applicable to small passenger cars (7 seats or fewer). Light trucks (blue plate) have a 20% surcharge.Service Guarantee: Full refund if canceled before service; if unrepairable due to our fault, no charge is applied. Support 400 hotline for arbitration and complaints.
Battery Jump Start
Definition & Scope
Jump start service for dead car batteries, using professional equipment to safely and reliably recharge and start your vehicle. Suitable for various vehicle models.
Standard Scenarios
- Battery drained from long parking
- Unable to start at a highway rest area
- Forgot to turn off lights, leading to dead battery
- Low battery power in winter
- Aging battery with declining power
- Excessive use of in-car electronics
- Alternator failure causing battery drain
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: Standard private car jump start (daytime): Base service fee 100 CNY = 100 CNYVehicle Requirements: Applicable to all passenger cars with 12V ignition systems; 24V large trucks or engineering vehicles incur a 50 CNY surcharge.Service Guarantee: Full refund if canceled before service; if diagnosis shows starting failure is not due to a dead battery, only a 30 CNY on-site inspection fee is charged.
Tire Change Service
Definition & Scope
On-site tire change and repair services, including flat tire replacement, tire patching, and tire inflation. Equipped with professional tools to safely and quickly resolve tire problems.
Standard Scenarios
- Blown tire needing replacement
- Nail puncture needing patching
- Insufficient tire pressure needing inflation
- Replacing spare tire with regular tire
- Tire sidewall damage
- Severely worn tires needing replacement
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: Car spare tire change: Labor service fee 150 CNY = 150 CNYVehicle Requirements: Applicable to regular passenger car tires; run-flat tires and special tires over 21 inches must be specified in advance.Service Guarantee: Full refund if canceled before staff dispatch; if the tire cannot be removed due to lost anti-theft lug nut key, a 50 CNY empty run fee is charged.
Emergency Fuel Delivery
Definition & Scope
Emergency fuel delivery when your car runs out of gas, providing gasoline, diesel, and other fuels using standard jerry cans to ensure fuel quality and safe transport.
Standard Scenarios
- Out of fuel, unable to continue driving
- Fuel gauge malfunction misjudging fuel level
- Failed to refuel in time on a long trip
- Unable to find a gas station in a remote area
- Gas station equipment breakdown
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: Emergency gas delivery 10L in city: Service fee 150 CNY + Fuel cost approx 85 CNY = 235 CNYVehicle Requirements: No vehicle limits. Currently supports 92#, 95# gasoline and 0# diesel delivery.Service Guarantee: Fuel is a specially regulated item; no unreasonable cancellations after the delivery person is dispatched. Full refund if the wrong fuel type is delivered.
Car Lockout Service
Definition & Scope
Professional car lockout service for situations like keys locked inside, lost keys, or failed remote controls. We use professional tools for destructive-free entry to protect your vehicle.
Standard Scenarios
- Keys locked inside the car
- Car keys lost or damaged
- Remote control dead, unable to unlock
- Door lock cylinder failure
- Central locking system failure
- Anti-theft system false alarm
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: Damage-free unlock for standard Japanese/Korean family car: Base fee 200 CNY = 200 CNYVehicle Requirements: Supports over 98% of mainstream models; some top-tier luxury cars and new energy vehicles with double deadlocks may incur a surcharge.Service Guarantee: No charge if unable to open the door; unlocking is refused and reported to police if verification proves the person is not the owner.
Off-Road Recovery Service
Definition & Scope
Professional recovery services for trapped vehicles, including ditch extraction, rollover uprighting, and highway rescues. Equipped with professional rescue gear and an experienced team.
Standard Scenarios
- Vehicle stuck in mud pit or sand
- Vehicle slid into a ditch
- Highway barrier crash rescue
- Slipping on snow or ice
- Rolled-over vehicle needing uprighting
- Under-bridge or narrow space rescue
- Mountain road rescue
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: Light mud entrapment winch rescue: Single rescue vehicle base fee 300 CNY = 300 CNYVehicle Requirements: Supports specific passenger cars and non-heavy commercial vehicles. Heavy trucks require dispatching specialized heavy cranes.Service Guarantee: Full refund if we abandon the rescue after assessment due to extreme terrain; no refunds once rescue operations have begun.
Water/Coolant Delivery
Definition & Scope
Emergency delivery of purified water or specialized coolant for vehicles with empty radiators or insufficient coolant, solving engine overheating issues.
Standard Scenarios
- Water tank leaking causing water shortage
- Engine overheating due to insufficient coolant
- Water pump failure requiring emergency water
- Water evaporation on long trips
- Increased water consumption in summer heat
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: City purified water delivery for overheating: Service fee 100 CNY = 100 CNYVehicle Requirements: Applicable to all water-cooled engine vehicles.Service Guarantee: Full refund if canceled before dispatch; if an on-site check reveals a cracked radiator making filling ineffective, a 50 CNY empty run fee is charged.
Crane Service
Definition & Scope
Professional crane service suitable for heavy vehicle rescue, equipment hoisting, and special environment rescues. Equipped with cranes of varying tonnages to meet all hoisting needs.
Standard Scenarios
- Heavy truck rollover uprighting
- Heavy equipment hoisting
- Vehicle rescue completely under a bridge
- Construction site equipment moving
- Special environment heavy lifting
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: 25-ton crane operating for 2 hours: 500 CNY base price * 2 = 1000 CNYVehicle Requirements: Mainly targets large rescue scenarios like heavy truck rollovers or buses in ditches; lifting weight and boom length are limited by site conditions.Service Guarantee: Cranes are large specialized machinery incurring irreversible costs once dispatched; no refunds after dispatch unless due to our equipment failure.
Car Carrier Service
Definition & Scope
Professional car carrier transport service, suitable for long-distance vehicle transport, new vehicle delivery, and accident vehicle transfer. We use professional car carriers to ensure safe transport.
Standard Scenarios
- Long-distance vehicle transport
- New car delivery from dealerships
- Accident vehicle transfer
- Inter-city vehicle transfer transport
- Show car transport service
Certified Equipment
Category-Specific Billing Rules & Limitations
Pricing Example: Provincial 300km single-car point-to-point transport: Approx. 3 CNY per km = Approx. 900 CNYVehicle Requirements: Supports supercars, unregistered new cars, and non-drivable accident cars; vehicles with extremely low chassis must declare in advance to prepare special ramps.Service Guarantee: Provides dual photo confirmation before loading and after unloading; any new damage during transport will be fully compensated by us (including insurance premiums).
Ladder Truck Service
Definition & Scope
Professional ladder truck high-altitude operation service, suitable for high-altitude rescues, equipment maintenance, and billboard installation. Equipped with safety gear to ensure safe operations.
Standard Scenarios
- High-altitude vehicle rescue
- Streetlight equipment maintenance
- Billboard installation and maintenance
- Building exterior wall operations
- Tree trimming service
Certified Equipment
Category-Specific Billing Rules & Limitations
Recent Rescue Records
Real-time verification pool (showing anonymized 24H service records only)
