1How We Collect Your Information
To provide accurate roadside assistance and dispatch the nearest rescue vehicle, we collect essential information during your use of our services.
Core Personal Information Collection Checklist
| Category | Specific Fields | Scenario & Method | Legal Basis & Purpose |
|---|
| Identity & Contact | Name (or alias), mobile number | User fills out form or provides via hotline | [Contract fulfillment] Used to establish rescue orders and contact you. |
| Location Information Sensitive | GPS coordinates, base station info, manually entered location | Automatically obtained (with consent) or manually entered | [Contract fulfillment] Core element for dispatching the nearest vehicle. |
| Vehicle & Fault Info | Plate number, brand/model, scene photos, fault description | User uploads or fills in | [Service provision] To assign a vehicle with the right capabilities. |
2How We Use Your Information
- Core Service Provision:Dispatching nearby tow trucks or technicians to your location, calculating mileage, and estimating costs.
- Customer Communication:Sending ETA notifications (SMS or call) and following up for satisfaction surveys.
- Insurance Claims Support:Generating rescue records for insurance claims according to your instructions or legal requirements.
- Security & Disputes:Recording calls and location tracks to protect safety and handle potential complaints or disputes.
3Data Sharing & Third-Party List
To ensure smooth service, we must share limited necessary info (e.g., phone, location) with specific third parties (e.g., rescue teams). Beyond this, we strictly limit data sharing.
| Partner/SDK Type | Shared Personal Information | Purpose of Use | Privacy Policy Guide |
|---|
| AutoNavi (AMAP) API/SDK | Coordinates, Unique Device ID | Geocoding, route planning, navigation, and ETA estimation | AutoNavi Privacy Policy |
| WeChat/Alipay Payment SDK | Order number, amount, network status | Processing online payments and ensuring payment security | Tenpay Privacy Policy |
| Local Rescue Partner Teams | Phone number (usually virtual), location, fault summary | Performing the actual on-site rescue or repair services | Strictly bound by platform confidentiality; deleted after service |
4Your Data Rights & Actions
You have absolute control over your personal information. Under the PIPL and related laws, we guarantee your exercise of the following rights:
Access & Data Portability
You can call our service center to check your history. We support exporting a copy of necessary electronic records via email.
Correction or Supplement
If you find errors in registration or contact details during rescue, you can immediately notify the dispatcher for correction.
Withdraw Consent
You can turn off permissions (location, camera) in system settings. The platform will stop collecting such data, though it may degrade service.
Account & Data Deletion
If you stop using our services, you can request account cancellation. We will delete your data after the legal retention period expires.
Response Time:Send requests to the DPO email below. We may require order verification. We promise to respond within 15 working days .
5Data Storage & Security
(I) Storage Location
In accordance with PRC laws, information collected in China is stored on domestic servers (Alibaba Cloud). No cross-border transfers are performed.
(II) Retention Period
Order records, location tracks, and call recordings are kept for 3 years to comply with the E-commerce Law and auxiliary audits. Data is then anonymized or destroyed.
(III) Security Measures
Full HTTPS and SSL encryption for network and apps;
Sensitive data is encrypted using specialized key management systems;
Strict access control (RBAC) to prevent bulk data exports by unauthorized staff.
6Protection of Minors
Our platform is designed for adult drivers. If a minor needs emergency rescue, it must be requested by a parent or legal guardian.
If we accidentally collect a minor's data without parental consent, we will isolate and delete it as soon as possible.
7Contact Us (DPO)
If you have questions, complaints, or claims regarding this policy or personal information protection, contact our privacy team or DPO via email:
privacy@wanhe.cn
Department: Compliance & Information Security Office
Legal Registration Address
Jining City, Shandong Province
Guan-yu Street, Economic Development Zone
Digital Industry Building, Room 201
