Terms of Service & Disclaimer

Official Operator: Shandong Wanhe Big Data Co., Ltd.

Unified Social Credit Code: 91370827MA3T9F6W9P

Version: v2.0 (January 1, 2024)

Welcome to the roadside assistance dispatch network provided by Shandong Wanhe Big Data Co., Ltd. ("Platform" or "we"). By using this service, you acknowledge that you have read, understood, and agreed to be bound by all the following terms and conditions.

TL;DRQuick Overview & FAQ

Q: Will the rescue fee change?

The basic billing structure (starting price + mileage) is fully transparent. However, reasonable additional fees may arise due to actual site conditions (e.g., underground garages, wading, night service, ultra-long distance). All fees are subject to the final bill calculated by the on-site technician.

Q: How long will it take to arrive?

Based on smart dispatching, urban arrivals typically take 15-30 minutes; suburban or highways usually take 45-60 minutes. Note that ETA is subject to traffic and weather conditions.

Q: What if I cancel my order?

Cancellations before the technician/truck departs are completely free. If canceled after dispatch and while in transit due to personal reasons, an Empty Run Fee applies (compensating for fuel and labor).

Q: What if there is an accident or fire?

Please immediately dial emergency services (110, 120, or 119 in China). Jishi Yuan only provides standard vehicle breakdown assistance. Emergencies involving casualties or public safety must be handled by government emergency departments.

1. Definition of Terms

"Platform" or "We": Refers to the Jishi Yuan roadside assistance dispatch system, related software, and websites.
"Third-Party Service Provider": Offline towing companies, garages, and drivers who partner with the Platform and bear independent legal liability.
"ETA (Estimated Time of Arrival)": Reference time generated by the Platform's algorithm based on traffic and distance.
"Empty Run Fee": A basic compensation fee paid by the user when an order is canceled after the vehicle has been dispatched for non-provider reasons.
"Force Majeure": Unforeseeable, unavoidable, and insurmountable objective circumstances (e.g., extreme weather, strikes, traffic control, system failure).

2. Structured Billing Rules & Examples

Statement of Consistency: The billing structure shown here is for illustration only. Actual starting prices and mileage rates vary by city and provider policies. We promise that final billing standards are subject to the actual order page and on-site operation confirmation.

Basic Fee Matrix Structure

Fee Category	Calculation Method	Trigger Condition
Starting Fee (Base Service Fee)	Includes dispatch, labor, and service within a limited mileage (e.g., first X km).	All services
Excess Mileage Fee	Calculated by multiplying the actual towing/travel distance beyond the starting mileage by the unit price (¥/km).	Distance exceeded
Night Service Fee	Usually an additional 20% - 50% of the base fee, or a fixed amount.	22:00 - 06:00 next day
Specific Scenario Fee	E.g., restricted garage access, need for auxiliary wheels, mud/water rescue hoisting.	Informed after on-site assessment
Empty Run Penalty Fee	Usually equals the base service fee or a fixed agreed compensation for fuel/time.	Vehicle in transit, user cancels

Billing Example (Urban Jump Start, assuming ¥150 daytime base fee, no distance limit)

Base Dispatch & Jump Start: ¥150
Non-Nighttime: No surcharge
Within Urban Area: ¥0
Estimated Total: ¥150 exactly.

3. Liability Boundaries & Disclaimer

Platform Status & Exemption

As a third-party dispatch platform, we aim to match you with qualified rescue units. We are not liable for delays caused by force majeure, third-party communication failures, or mapping inaccuracies.

Property Security Disclaimer

Valuables Statement: Before towing or repairs, users must remove cash, ID cards, and high-value electronics from the vehicle. Neither the platform nor the provider is liable for undeclared property left in the vehicle.

Force Majeure (Weather & Traffic)

If a rescue team cannot arrive due to traffic control (e.g., holiday road closures), storms, floods, or hail, it constitutes force majeure. Both parties have the right to terminate the contract without liability.

4. Verifiable Guarantees & Certifications

To ensure your consumer trust, we have implemented the following traceable guarantee mechanisms:

Enterprise Qualification Filing:
All fund transfers and operational rights belong to "Shandong Wanhe Big Data Co., Ltd." (Unified Social Credit Code: 91370827MA3T9F6W9P). You can verify its legal status via the National Enterprise Credit Information Publicity System. 91370827MA3T9F6W9P.
Underwriting Institutions & Operational Liability Insurance:
When screening core providers, we mandate that relevant fleets carry Public Liability Insurance (or Third-Party Operational Liability Insurance). If your vehicle is damaged during towing/winching, keep video evidence or receipts to initiate a claim via the Platform. We will assist you in contacting the insurer.

5. Policy Updates, Disputes & Notices

Modifications & Publication: The Platform reserves the right to modify this disclaimer. Significant changes (e.g., billing principles) will be prominently displayed on the homepage or notified via pop-ups/messages. Continued use of the service after updates take effect constitutes acceptance.
Applicable Law & Jurisdiction: These terms are governed by the laws of the People's Republic of China (excluding Hong Kong, Macau, and Taiwan). Disputes shall be resolved through friendly negotiation. If unresolved, they may be submitted to the competent People's Court in the jurisdiction of Shandong Wanhe Big Data Co., Ltd.

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